WEBSITE MAINTENANCE

Website maintenance is an essential practice for all businesses with an online presence. As websites evolve and content needs to be renewed, some clients would contact our studio directly to make changes instead of editing themselves. Insight can provide updates or enhancements on a regular or ad hoc basis. This allows the client to retain a high-quality online presence once the design and development have been completed.

We offer several flexible website maintenance options designed to keep all our client’s sites up-to-date, fresh and technologically innovative. Whether you require weekly, monthly or annual changes, we can cater for your needs ensuring that you get updates made to your site as soon as possible.

Website Maintenance Services

We offer a wide variety of website maintenance services, from simple on-page editing to complete website core system monitoring and updating.

Hack Protection

Incidents of website hacking are growing every day. Hackers will randomly scan the internet for vulnerable websites. They could install harmful phishing pages on your site or access personal information. Keeping your website secure is a full-time job and should be a top priority for every website owner.

CMS Updates

Content Management systems must be updated regularly to avoid conflicts with other aspects of the website. This is a delicate process that needs to be completed carefully. Content Management System updates will give you the most up-to-date content and options for your website.

Plugin Updates

Websites often require different plugins to give websites unique functionality. For example, some customers need Events Calendars, Booking Engines or tailored Contact Forms. Without regular updates, plugins can cause a loss of functionality and thus can cause unwanted disruption to your business.

Website Backups

An essential part of our website maintenance contract is our daily website and database backup service. We back up your website files and database, which means that if an attack ever occurs, we can reinstate your website from a backup, analyse how the attacker gained access, and make adjustments to future protection.

Phone Support

Many website hosting and development agencies have reverted to a less pleasing method of communication using ticketing systems where clients wait in a queue to speak with the development team through online chat. At Insight, we favour a more hands-on approach, and our customers can call our office directly with questions.

Security Patches

To ensure that your website is as protected as possible from potential attacks, we integrate the most up-to-date security plugins into your site. With features such as ‘two-factor authentication’, ‘Malware scanning’, ‘Password security’, ‘User Action Logging’, ‘Online File Comparison’ and ‘Temporary Privilege Escalation’, your website will be protected.

Daily Monitoring

Maintaining a website is a full-time job, and here at Insight, our development team continue to work on every aspect of your site. We monitor all of our websites regularly so that our customers can take a back seat in its running. Every day we run tests and checks so that if there are any issues, we can rectify them as soon as possible to avoid disruptions.

Conflict Management

Sometimes having multiple plugins installed on your websites can cause conflicts and errors. This can especially happen when updates are made to plugins without prior research being produced. Many known conflicts between plugins need to be thoroughly investigated before updates are made.